Who We Are

Document Solutions has been serving businesses in eastern New York for over 20 years. Our mission has always been to provide exceptional customer service. While some companies take pride in how fast they have grown, or how big they have become, they may lose touch with what is really important. We believe customers want to work with vendors who truly appreciate their business, and work hard every day to keep it. Please call me any time at 518-792-9101 x102. I know there are many options to choose from when selecting a vendor. I promise we will never forget that.

Rick Gallup, President

Meet the Team

Kristin Burch

Customer Service

At Document Solutions, we are all about Customer Service. Kristin is responsible for making sure our customers have everything they need to keep their printers up and running. She coordinates service calls, manages supplies replenishment, collects meter read information and much more. We are very happy to have someone like Kristin on our staff. Please feel free to contact her anytime at 518-792-9101 x101 or email at This email address is being protected from spambots. You need JavaScript enabled to view it..

Andre Cohen

Technical Service

There is nothing worse than having a printer go down, have an inexperienced repair person show up, who is unable to fix the problem. Before Andre joined our team, he spent over 20 years working for Xerox Corporation. He has the experience needed to repair your machine right the first time. Andre is dedicated to responding to your service request in a timely manner, and making sure you are 100% satisfied. Andre can be reached at 518-792-9101 x104 or This email address is being protected from spambots. You need JavaScript enabled to view it..

Ray Mancucci

Technical Service

Ray has a lot of experience helping customers correct printer issues quickly. At Xerox, Ray held a couple of different positions. As a Field Service Technician, he provided on-site repairs for many years. After that, he was assigned to the Initial Response Team. He handled calls from customers across the country. Often times he was able to resolve a problem in minutes, rather than hours. Ray can be reached at 518-792-9101 x103 or This email address is being protected from spambots. You need JavaScript enabled to view it..

Jerry Ryan

Network Support

In today's business environment, the majority of copiers and printers are connected to a network. Jerry is responsible for making sure you are able to print and scan when you need to. Jerry comes to us with over 38 years of experience working for Xerox Corporation. He has worked as a Technical Specialist and Network Analyst. Jerry can be reached at 518-792-9101 x105 or This email address is being protected from spambots. You need JavaScript enabled to view it.

Chloe Wohlleben

Sales and Marketing

Chloe is the most recent addition to our team, and we are thrilled to have her. She comes to us with an extensive amount of experience in sales and customer service. If you need assistance or would like information on any of our products or services, please feel free to conatct her anytime. She can be reached at 518-792-9101 x106 or at This email address is being protected from spambots. You need JavaScript enabled to view it..

Rick Gallup

Sales and Administation

In 1991, Rick took a job in Glens Falls, NY selling Xerox copiers. A few years later, he started North Country Xerographics, a Xerox Authorized Sales Agency. Over the years the technology has changed quite a bit, but one thing has not. Rick has always believed that if you take care of your customers, they will stay with you. Please feel free to conatct him anytime at 518-792-9101 x102 or at This email address is being protected from spambots. You need JavaScript enabled to view it..

Location

3316 State Route 4
Hudson Falls, NY 12839

518-792-9101

By Phone

Information Request

Office Hours

Monday - Friday
9:00am - 6:00pm

Saturday
9:00am - 1:00pm

Sunday
Closed